Refund policy

Return Policy

We have a 5-day return policy, which means you have 5 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sales@stitchedkindness.store. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at sales@stitchedkindness.store.

Customers pays shipping to return items.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please be sure to send photograph of the item. You will need to file a claim with the carrier if damages are made by carrier.  

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on sale items or gift cards, or items that have customization/personalizations.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Customer pays for shipping to return item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. Refunds will not include shipping costs.

Package Returned to Stitched Kindness

If your package is returned to us after it has been shipped due to "incorrect address," customer will pay shipping once again to receive items. If the customer does not want to pay shipping, a refund for the transaction will refunded. Refund will not include original shipping cost. Please double check the shipping address to avoid this.